When creating a new customer in D365 client, some duplicate checking is done eg on first/last name; the use is then prompted to choose to use the existing record or continue to create a new record. But in POS this functionality is not present, resulting in potentially many duplicate customer records. Suggest to align the functionality between D365 client and POS in this area.
Comments
I am surprised there is not more of a demand for this feature. With Omnichannel retail becoming more important, and in the interest of maintaining clean data, the POS should help the user avoid creating a duplicate customer account. This should be part of the standard application, like it is in the back office.
Category: Customer and Loyalty
Administrator
This idea did not get sufficient amount of votes generated, so respectfully declining at this time.
Maria Shneerson, Senior PM, Dynamics 365 Commerce