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STATEMENT POSTING STATUS ISSUE.
During checking with statement posting process, we noticed that there’s an uncommon case need MS feedback because our customer required to know the difference. Additionally, this problem happens causing the delay in their daily statement posting process.
First of all, the status was “Aggregated” after the statement was posted at the first time.

Due to lack of available physical, this statement showed error for a specific item.



After that, we tried to post it again without any adjustment, the statement was still error but the error message showed for another item (with another Record-ID).









We also did the same way to post it again many times, but the result was so different. After having several posting, the status changed to Customer order created.

Note: We’re now implementing trickle feed function.
Question: Why do we have to post many time to change the status from “Aggregated” to “Customer order created”? Please help us to identify the cause and share your feedback.
STATUS DETAILS
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Comments

K

I think other Client faces this situation. Please share how to deal with this. Thank you.

Category: End of Day and Financials