Remove the rule to throw error on "End Time cannot be before Estimated Arrival Time"
Currently, there is hard-coded rule to prevent any booking's completion if End Time happens to be before the value (Date/Time) in Estimated Arrival Time. This rule should be optional based on the business use-cases because, in some instances, it is possible for a tech to arrive early and finish t...
Extend timeout for synching videos due to large size
When our customers using Resco to sync their video from the mobile app to Dynamics 365, if the sync time exceeds 3 minutes, they will receive a timeout error message. Please extend the timeout more to let our customers upload their large files into Dynamics.
Customer specific scheduling/work hours
Different customers works with different work hours in different period of time. Unfortunately, we don't have any work hours that are bounded to the customer. We do have Work Hours template that can be attached to a customer (Service Account) but it doesn't define the customer's operating hour...
Limitation in Creating 'Proposed' Status Bookings from Work Orders
Currently, it is not possible to create a Booking record (created from a Work Order) whose related Booking Status (a lookup to the bookingstatus entity) has the status 'Proposed'.
This is a huge limitation because, due to this, we cannot use the 'Ignore Proposed Bookings' opti...
Dark mode should be supported for both Browser based and D365 FS Mobile
For users that work shift work / night shift. It has been requested that a feature be added to enable them to toggle dark mode to better support working at that time of day.
For mobile users, this would mean the screen was not bright and a driver distraction and for schedule users it wo...
Recalculate Travel Time when Bookings are canceled or deleted
Travel Time for Bookable Resource Bookings are calculated when Work Orders are booked (created or moved) via the Schedule Board. However, when Bookings are canceled or deleted, the travel time for subsequent Bookings are not recalculated automatically.
Ideally, the Travel Tim...
Manually create Bookings should inherit duration from Work Order
Oftentimes you have to create a booking manually from the workorder without going through the schedule board or assistant. The typical use case is where a 3rd party performs the work. They assign their techs on their own system and then just tell you the resource and date. To see these on the ...
Ability to add icons
Improve the ability to add a related "image" to a specific lookup. This would allow more customization on the list view for more appropriate actions. Example: "Provider on-site" = a hard hat icon to show the user is on site. Status of Emergency = "An exclamation point" showing urgency.
Recurring appointment booking
We should have feature to add recurring booking on basis of predefine frequency setup for incident type and preference set by customer . this will help organizations to have better visibility for upcoming month resource utilizations .man power alignment , inventory planning and in medical fiel...
bookable resource booking entity isnt available for the Dataverse Search
Issue:
==========
Users are unable to add "Bookable Resource Booking" entity to the Data verse Search.
Issue Repro Steps:
======================
-> Go to make.powerapps.com/
->In the left pane, select "Solutions"
-> scroll to the down as you...
Administrator
Thanks, Ali, for raising this.
If we understand the scenario correctly, it sounds like the system is validating on Estimated Arrival Time even after the work is complete. We agree that this doesn't make sense. While we don't think we need a specific toggle for this validation, we did improve this validation. It makes sense to validate on Estimated Arrival Time while the booking is being scheduled. Once the booking has an Actual Arrival Time value, we no longer validate against the Estimated Arrival Time.
This logic was improved in FS v8.8.42.31.
Thanks, again,
Jason Cohen
PM, Microsoft Dynamics 365 Field Service