View unsubsribes from an email
Opening the insights tab on an email gives the opportunity to view total unsubscribes, however this number only shows the unique clicks on the unsubsribe button from the email, and not how many that actually unsubscribed from the email. Using the default subscription center results in a record ...
Better way to exclude non-human clicks from Analytics
We are using Realtime Marketing Platform to perform Marketing campaign sending Eblast to out customers. While analyzing the Analytics data from Realtime Marketing platform, we did observe there are mix of Human clicks and non-human clicks on the Analytics.
We have used Campai...
Sure, please follow the steps here to enable advanced bot protection for email clicks in RTM.
https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/bot-protection
Email Interaction data in Real Time Marketing is not providing the consolidated information, as it provide it in outbound marketing.
Email Interaction data in Real Time Marketing is not providing the consolidated information, as it provide it in outbound marketing.
User want to track the customer journey, at what point customer left reading the email, did they click the link provided in the email?
Link insights feature is available in real-time marketing as of September 2024.
Possibility to be able to delete or update some data for a specific contact in Azure Blob Storage
In order to develop a custom solution for anonymizing contacts in CRM and Dynamics Marketing, we need to access and update/delete interaction data for specific contacts in Marketing. This information is being stored in Azure Blob Storage, and at this point, it is not possible to delete or upda...
You can use the export function to update contact details in batch.
If you wish to delete personal data for a contact you can use the following guidance.
https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/dsr-handling
Email insights: Adding the Click-to-open rate (CTOR)
The “overview” tab for email insights in Dynamics Marketing currently displays the unique opens and unique clicks separately. Subsequently, users have little information pertaining to how many of the unique clicks that resulted from unique opens. The click-to-open rate (CTOR) is the percentage ...
You can view CTOR under Email "Insights" tab or through the "Channel analytics" aggregated dahsboard (Analytics tab)
Unsubscribes should not count towards Click Through Rate
Whenever a subscription center link is clicked and the Contact unsubscribes, it is counting towards the Click Through Rate. This is problematic for a number of reasons: 1. One of the primary metrics for A/B testing is Click Through Rate. If I sent 2 versions of an email to 2 groups of 10 custo...
In Real-time Journeys, clicks to the "Preference center" link will counts as link clicks, however when a contact actually unsubscribes, an unsubscription interaction will be registered in the system and surfaced in email analytics.
On the Customer Insights - Journery > Email > Insights > View Details screen, the order of the columns cannot be changed.
On the Customer Insights - Journery > Email > Insights > View Details screen, the order of the columns cannot be changed.
It would improve user convenience to be able to display the columns in the user's desired column and order.
Please provide the option to see which links has been clicked in unique clicks in the email interactions
In the email interactions for total "clicks" I can see clicked links, in the total clicks section I see the Link name, as well as the Target URL. On "Unique clicks" I don't see this information. In my oppinion especially there it is very important to see it.
Display the human-friendly name of the Redirect URL in Redirect URL clicks section of Contact Insights
Currently the Redirect URL Clicks section of the Contact Insights displays a very unfriendly URL. This should display the human-friendly name of the Redirect URL as configured to make it easier to understand at a glance which redirect URLs have been clicked on by that contact.
Ooutbound marketing-related feature improvement.
Analytics for General Subscription Center without Subscription List
For General E-Mailings or Automation Mailings we are using a subscription center without Subscription Lists on It (like the default subscription center delivered out of the box from Microsoft)! Since we have a lot of marketing topics and thus also several subscription lists, we don't want to cre...
In real-time marketing email insights > delivery and interaction details, you can view profiles that unsubscribed using the particular email, uncluding reasons.
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In real-time marketing email insights > delivery and interaction details, you can view profiles that unsubscribed using the particular email, uncluding reasons.